Terms of Service
Last updated: March 2026
These terms govern your use of the Trailhead Holdings Ltd website and services. By using our website or engaging our services you agree to these terms.
Trailhead Holdings Ltd
Brentwood, Essex, United Kingdom
info@trailheadholdings.uk
1. Services
Trailhead Holdings Ltd provides commercial consultancy, bespoke software development, and digital product services. Specific terms for each engagement are agreed in writing (via quote or contract) before work commences. In the event of any conflict between these general terms and a specific written agreement, the written agreement takes precedence.
2. Quotes and proposals
2.1 Quotes are valid for 30 days from the issue date unless otherwise stated on the quote document.
2.2 A quote is not a binding contract until both parties have confirmed acceptance in writing (email is sufficient).
2.3 Quotes prepared with AI assistance are clearly marked as such. All AI-generated estimates are reviewed by Rob Harvey before issue. We take reasonable care to ensure accuracy but estimates are based on information provided at the time of enquiry. Scope changes may affect the final price.
2.4 We reserve the right to decline any enquiry or project without giving a reason.
3. Payment terms
3.1 Unless otherwise agreed in writing, our standard payment terms are:
- 50% deposit due on project commencement
- 50% due on completion
3.2 Invoices are due within 14 days of issue unless otherwise stated.
3.3 Late payment interest may be charged at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3.4 Work may be paused or withheld where invoices remain unpaid beyond their due date.
3.5 Payments processed via Stripe are subject to Stripe's terms of service (stripe.com/gb/legal).
4. Intellectual property
4.1 Upon receipt of full payment, all intellectual property rights in bespoke work created for you transfer to you, unless otherwise agreed in writing.
4.2 We retain the right to use general knowledge, skills, and techniques acquired during an engagement in future projects.
4.3 We may reference your business as a client for promotional purposes (e.g. on our website or in proposals) unless you request otherwise in writing.
4.4 Any third-party components, libraries, or frameworks used in your project remain subject to their own licences. We will identify any significant third-party licences at the time of delivery.
5. Confidentiality
5.1 We treat all client information as confidential. We will not disclose your business information, project details, or any data you share with us to third parties without your consent, except where required by law or where necessary to deliver the agreed services (e.g. hosting providers, payment processors).
5.2 We ask that you treat our proposals, pricing, and methodologies as confidential.
6. Liability
6.1 We provide our services with reasonable skill and care in accordance with the Consumer Rights Act 2015 and relevant professional standards.
6.2 Our total liability to you in connection with any engagement shall not exceed the total fees paid by you to us for that specific engagement.
6.3 We are not liable for:
- Loss of profit, revenue, data, or goodwill
- Indirect or consequential losses
- Losses arising from your failure to provide accurate or complete information
- Third-party service outages (hosting, payment processors, APIs)
- Losses arising from circumstances beyond our reasonable control
6.4 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
7. Warranties and representations
7.1 We warrant that work delivered will materially conform to the agreed specification at the time of delivery.
7.2 We do not warrant that software will be entirely free of bugs or will meet every requirement not explicitly stated in the agreed specification.
7.3 You warrant that you have the right to use any content, trademarks, or data you provide to us for use in your project.
8. Project conduct
8.1 Both parties agree to act in good faith and communicate promptly and clearly throughout the engagement.
8.2 You agree to provide timely feedback and approvals when requested. Delays caused by late client responses may affect the agreed timeline.
8.3 Scope changes requested after a quote has been accepted may result in additional charges. We will notify you before undertaking any out-of-scope work.
8.4 We reserve the right to terminate an engagement with 14 days notice if working conditions become unreasonable. In such cases we will invoice for work completed to date and refund any unearned deposit.
9. Website use
9.1 The content on trailheadholdings.uk is provided for information purposes only and does not constitute professional advice.
9.2 We make reasonable efforts to keep the website accurate and up to date but make no guarantee of accuracy or completeness.
9.3 You may not use our website in any way that causes damage, disruption, or impairs availability for other users.
9.4 Links to third-party websites are provided for convenience only. We are not responsible for the content or practices of linked sites.
10. Governing law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to these terms
We may update these terms from time to time. The current version is always available at trailheadholdings.uk/terms. Continued use of our services after changes constitutes acceptance of the updated terms.
12. Contact
Trailhead Holdings Ltd
Brentwood, Essex, United Kingdom
info@trailheadholdings.uk